01 Introduction
Dream Web Development W.L.L. ("DreamWD", "we", "us", or "our") is a technology services company based in Doha, Qatar. This Privacy Policy describes how we handle personal information in connection with our website, business inquiries, software development and integration services, and authorized WhatsApp Business Platform integrations.
This Policy applies to website visitors, business customers, authorized representatives, and individuals whose information passes through systems we operate for our business customers. Specific processing activities depend on the service used.
02 Our Role and Scope of Services
DreamWD provides website and application development, eCommerce solutions, custom software, and technical integrations. For WhatsApp Business Platform integrations, DreamWD acts as a technical intermediary that routes messages and related events between Meta's platform and systems designated by authorized business customers.
For communications sent by a business customer to its own end users, that business customer generally determines why and to whom messages are sent and is responsible for its own privacy notices and lawful messaging practices. DreamWD processes data to deliver the technical service under the customer's instructions, subject to applicable law and platform requirements.
03 Information We Process
Depending on the service, we may process: (a) business contact information, such as names, company names, email addresses, telephone numbers and inquiry details; (b) account and integration information, such as business account identifiers, phone number identifiers, approved permissions and configuration details; (c) WhatsApp message content and attachments transiently while routing them to the intended systems; and (d) limited technical metadata, such as message identifiers, event types, processing timestamps, delivery statuses and error codes.
Our services may also receive information that customers voluntarily submit through contact or support requests. We ask that users do not send passwords, API tokens or other sensitive credentials through ordinary support communications.
04 WhatsApp Message Processing — No Content Storage
For the planned DreamWD-managed WhatsApp API relay, message text and attachments are processed only as needed for transmission and delivery. DreamWD does not intentionally retain copies of WhatsApp message content or attachments in its own databases, application logs or diagnostic logs.
We do not use WhatsApp message content for advertising, commercial profiling, sale of personal information, or training artificial intelligence models. A business customer's own system, Meta/WhatsApp and other independently involved platforms may process or retain information under their respective policies and responsibilities.
05 Purposes of Processing
We use information as necessary to respond to inquiries, provide contracted services, configure and maintain authorized integrations, route messages and status events, troubleshoot technical issues, protect systems against misuse, respond to privacy requests, and meet applicable legal obligations.
We do not use access granted to a client's WhatsApp Business assets for unrelated purposes. Access and processing must remain within the scope of the permissions and services authorized by the client.
06 Legal Basis, Consent and Messaging Compliance
Where applicable law requires a lawful basis for processing, we rely on the basis appropriate to the particular activity, including performing a contract, fulfilling legal obligations, legitimate operational interests where permitted, or consent where required.
Business customers are responsible for providing appropriate notices and obtaining any consent or opt-in required before initiating WhatsApp messages, including marketing messages, and for honoring opt-out requests. They must comply with applicable law and Meta and WhatsApp policies. DreamWD does not independently authorize a customer's marketing outreach.
07 Technical Logs and Retention
For the planned WhatsApp relay, we limit operational logs to the minimum technical metadata needed for delivery monitoring, security and troubleshooting. Logs must not contain message text or attachments. Routine technical logs are retained for no more than 30 days from creation and then automatically deleted.
Specific records may be preserved for longer only where required by applicable law or necessary for a documented security investigation. Other business records, such as contracts, invoices and support correspondence, may be subject to different lawful retention periods. The 30-day period does not govern information retained independently by Meta or a customer's own systems.
08 Sharing and Service Providers
Information may be disclosed to the relevant business customer; to Meta/WhatsApp as necessary for the platform integration; to hosting, infrastructure or other technical service providers actually engaged to operate the service; and to competent authorities where disclosure is legally required.
DreamWD plans to use secure cloud infrastructure for the relay service. The hosting provider and hosting region have not yet been selected. We will assess applicable security, contractual and cross-border data protection requirements before deployment and update this Policy where necessary. We do not sell personal information.
09 Security
We are committed to implementing appropriate technical and organizational safeguards, including access controls, protection of API credentials, encrypted connections where appropriate, restricted diagnostic logging and measures to reduce unauthorized access. Safeguards must be configured and verified as part of deployment and ongoing operations.
No online transmission or system can be guaranteed completely secure. Please report suspected misuse or security concerns using the contact details below.
10 Your Privacy Rights and Requests
Subject to applicable law, individuals may request access to, correction of, or deletion of their personal information and may have other rights depending on the circumstances. Send requests to admin@dreamwd.com, identifying the relevant service or business account and the nature of the request. Do not include passwords or access tokens.
We may take reasonable steps to verify identity or authority before acting. Where we process data on behalf of a business customer, we may refer or coordinate the request with that customer. We will assess requests under applicable law and contractual obligations and explain where information cannot be deleted immediately for a lawful reason.
11 Data Deletion and Revocation of Access
To request deletion of information controlled by DreamWD, email admin@dreamwd.com with the subject "Data Deletion Request". Include your contact details and enough information to identify the relevant service, but do not submit sensitive credentials. We will review the request, verify authority where necessary, and delete eligible data or explain any lawful retention requirement.
Business customers may revoke relevant Meta permissions through available Meta business controls. Revocation can interrupt connected messaging features. Revocation does not automatically delete data stored independently in a customer's system or by Meta. DreamWD's routine WhatsApp relay logs are subject to the 30-day deletion policy described above.
12 International Processing
Because cloud infrastructure and third-party platforms may operate across borders, personal information may be processed outside Qatar where necessary for the service. Any such processing must be assessed against applicable Qatari data protection requirements and relevant contractual and platform obligations before implementation.
13 Third-Party Platforms and Links
Our services may interact with Meta, Facebook, Instagram, WhatsApp and customer-designated systems. Their independent handling of information is governed by their own terms and privacy notices. Our website may contain links to third-party sites; this Policy does not govern those sites.
14 Children
Our business-to-business integration services are not directed to children. If we become aware of information processed in violation of applicable requirements relating to children, we will assess and address the matter as required.
15 Changes to This Policy
We may revise this Policy to reflect changes to our services, actual technical processing, legal obligations or platform requirements. We will publish the revised version on this page and update the effective date. Material changes will be communicated where required by law.
16 Contact Us
Dream Web Development W.L.L.
Zone 23, Street 850, Building 50, Floor 2, Apartment 505
Doha, State of Qatar
Email: admin@dreamwd.com
Telephone: +974 50988700
Website: www.dreamwd.com